Informativa sui rimborsi

Thank you for your trust and support. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you.

1. 30-Day Hassle-Free Return Guarantee
We offer a 30-day return policy starting from the day you receive the product (based on the date of delivery confirmation).

  • Return Conditions: The product must be in its original condition, unused, unwashed, undamaged, and with all original tags intact.

2. Damaged, Defective, or Incorrect Items
Please inspect your items immediately upon receipt. If you notice any of the following issues, contact us within 48 hours:

  • The product was damaged during transit.

  • The item received does not match your order (incorrect item).

  • The product has a manufacturing defect.
    Solution: In these cases, we will cover all return shipping costs. We will arrange for an expedited reshipment or a full refund.

3. How to Start the Return Process (Simple Four Steps)
To ensure the efficient processing of your return, please do not send the item back without first contacting us:

  1. Contact Customer Support: Email us at our official support email, providing your order number and reason for return (if it's a quality issue, please attach clear photos).

  2. Obtain Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) and detailed instructions within 24 hours.

  3. Arrange Pickup: For eligible returns, we will provide you with a prepaid return shipping label or coordinate a pickup with the logistics provider, at no cost to you.

  4. Ship the Item: Properly package the item and hand it over to the courier.

4. Refund Information

  • Inspection Timeframe: We will complete the quality check of the returned item within 3-5 business days after receiving it.

  • Refund Process: Once the return is approved, the refund will be processed and returned to your original payment method.

  • Refund Arrival Time: Refunds typically arrive within 10 business days. If you do not receive it after 15 business days, please contact your bank or reach out to us for a transaction reference number.

5. Contact Us
If you have any questions regarding returns, exchanges, or order issues, please contact our customer service team at any time:

  • Customer Service Email: gpq6x6f8@outlook.de

  • Response Commitment: We are committed to replying to all inquiries within 24 hours on business days.